Significance of the unexpected

If you take an autorickshaw, the majority of people feel that driver is there to serve them and don't see any reason to give respect or even say thank you. In reality that auto rickshaw spends the days driving around a lawn mower type of vehicle just to earn a living to support his family. The psyche of that driver means daily battles with the reckless and dangers of Indian roads. Always you'll find an confidence that does nothing to diminish any fear i have of road rage or accidents. There is an ease about them. A control. They know all the routes and hot spots and if they desire they can help you out directionally when questioned. For all this they are not given respect. A customer will work hard to negotiate the lowest fare even if it means little or no profit when paying for petrol. They will bark directions or not know the exact place and like me I have passed my cell phone to the drivers to help me find the way. They will always give you respect for a tip or to lessen an argument, but a simple thank you is like talking in a foreign language. My friend was traveling in an auto last week as she usually does with some students who have been locally sponsored for their college education. She took that extra second to say thank you and to her shock it meant more than could have been expected. Everyone is in such a rush these days it is more meaningful just to give a sincere smile or say thanks in appreciation for a job. That smile or two words goes a long way in making a happy impact in your personal customer service efforts.